DELIVERY INFORMATION

ARRANGING FOR CASH ON DELIVERY

Only applicable within Kota Kinabalu City and two districts within The Greater Kota Kinabalu Area (Putatan, Penampang) during office hours (10am - 6pm) on weekdays. Do place the order on the website selecting the Cash on Delivery Payment Method and our Staff will contact you in order to arrange the delivery.

SHIPPING COVERAGE

Shipping is available to all States and Federal Territories in Malaysia as well as selected overseas countries. Shipping will be made using PosLaju Express Malaysia or J&T Express depending on the location. Shipping charges are determined automatically upon Check Out based on weight.

SHIPPING RESTRICTIONS

DOUSE is not able to alter any delivery addresses after the item has left our hands. We will only deliver to the address that was submitted to our website during the time the order was initially made.

DOUSE may not be able to cancel or alter the delivery address for an order unless you inform us of any mistake promptly and before the delivery process has started.

CUSTOMERS RESPONSIBILITY

Therefore, it is the customers responsibility to ensure that they include the shipping details in the proper order and ensure that all the information provided is accurate.

  1. Recipient Name
  2. Postage Address
  3. Phone Number
  4. Email Address

DOUSE will not be accountable for any unreceived item purchased from our website due to incorrect shipping information.

ESTIMATED DURATION OF DELIVERY

Within Malaysia: Please allow 7 - 10 working days to process your order.

Overseas (Depending on Country): Please allow 15 - 30 working days to process your order.

DELIVERY TRACKING NUMBER

Once an order has been placed, the delivery tracking number will be sent to the Customer's email after the order has been fulfilled on our side. Parcel then can be tracked on the tracking links using the tracking number provided in the email.

J&T Express: https://www.jtexpress.my/tracking/

PosLaju Express Malaysia: https://www.tracking.my/poslaju